Please email any concern to email@example.com
If the packaging is tampered with or damaged before delivery, please email us at firstname.lastname@example.org with your Order Number & relevant photographic evidence within 24 hours of the package being delivered to you/your address. If the claim is genuine as found by us we will issue a coupon code for the amount pertaining to the unsatisfactory shipment. You can utilize the coupon code for subsequent purchases on the website. The coupon code cannot be encashed or refunded.
If unfortunately, you have to cancel an order, please email us at email@example.com If you cancel your order before your food items have been shipped, we will refund the entire amount. However, once the order has been shipped (that is, it has been produced by us and handed over to the delivery agent), we will not be in a position to address any cancellation requests. You will be appreciated that these are specialty food products and the loss of shelf life/transit damage will render them unsuitable for reuse/resale and hence we cannot accept cancellation or return of shipments. Only in case of valid cancellation requests, the refund for the same will be made in the same method that the payment is received, within 10 working days from the date of cancellation of the order.
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
All images on the website are for representative purposes. Due to changes in seasons and temperature, raw materials used and methods of cooking and photographic light, the end product might vary slightly.